Refund & Cancellation Policy

1. Introduction and Scope

This Refund and Cancellation Policy (hereinafter referred to as the "Policy") governs the relationship between Guks Intelligent Automation & Design (hereinafter referred to as "the Company," "We," "Us," or "Our") and the individual or entity purchasing services or subscription plans (hereinafter referred to as "the Client," "User," "You," or "Subscriber").

By purchasing any subscription plan, service package, AI chatbot integration, graphic design service, or video editing service offered by Guks on our platform (guks.in), you explicitly acknowledge that you have read, understood, and agreed to be bound by the terms outlined in this Policy. This Policy constitutes a legally binding agreement. If you do not agree with any part of this Policy, you must strictly refrain from purchasing our services.

We are committed to customer satisfaction and transparency. As such, we have established a definitive and non-negotiable refund window to ensure fairness for both the Client and the Company. This Policy outlines the specific conditions under which a refund may be granted and the strict timelines associated with such requests.

2. The 7-Day Money-Back Guarantee

2.1 Eligibility for 100% Refund: To be eligible for a refund, the Client must submit a formal cancellation and refund request within precisely seven (7) calendar days (168 hours) from the exact time and date of the initial purchase transaction.

2.2 No Questions Asked (Within 7 Days): If the request is received within this 7-day window, the Company will not compel the Client to provide a reason for the cancellation, although feedback is appreciated. The refund will be processed for 100% of the amount paid, with no deductions for administrative fees, provided no Terms of Service violations have occurred.

2.3 Calculation of Time: The 7-day period begins immediately upon the successful processing of the payment. For example, if a purchase is made on March 1st at 10:00 AM, the refund window expires on March 8th at 10:00 AM. Requests received at 10:01 AM on March 8th will fall outside the policy and will not be honored.

3. Non-Refundable Policy (Post-7 Days)

3.1 Absolute Cut-off: Once the 7-day period has elapsed, the funds paid for the service plan are considered fully earned by the Company. This applies regardless of whether the Client has actively used the service, logged into the account, or utilized the deliverables.

3.2 Rationale: The nature of our services involves significant allocation of server resources, API costs (for AI services), and reservation of creative talent (for design/video services). These resources are allocated immediately upon purchase. Therefore, Guks does not offer pro-rated refunds for unused time if a cancellation occurs after the 7th day.

3.3 Recurring Billing: If the Client is on a recurring monthly or annual billing cycle, and fails to cancel before the 7-day window of the initial purchase, the initial payment is non-refundable. For subsequent renewals, the Client must cancel before the renewal date to avoid being charged. Renewal payments are generally non-refundable once processed, unless otherwise required by applicable law.

4. Cancellation Procedures

To initiate a cancellation and claim a refund (if within the 7-day window), the Client must follow the official procedure outlined below. Informal requests via social media DMs or phone calls may not be officially recorded in time.

• Method 1: Email Support (Recommended)
  Send an email explicitly stating your desire to cancel to hello@guks.in. The email subject line must contain "Refund Request - [Your Order ID]". The timestamp of the email will be used to determine eligibility.
• Method 2: Support Ticket
  Raise a ticket through the client dashboard (if access is enabled) requesting cancellation.

4.1 Verification: The Company reserves the right to verify the identity of the requester to prevent fraudulent cancellations. We may ask for the last 4 digits of the payment method or the transaction ID.

5. Refund Processing Timeline & Methods

Upon approval of a refund request that falls within the 7-day window, the following timelines and methods apply:

5.1 Method of Refund: Refunds will only be processed to the Original Source of Payment (Source Back). We cannot issue refunds to different bank accounts, cash, or third-party wallets to comply with Anti-Money Laundering (AML) regulations.

5.2 Processing Time:

• Internal Processing: Guks will process the refund initiation within 24-48 business hours of receiving the valid request.
• Bank Processing: Once initiated, it typically takes 5 to 10 business days for the funds to reflect in the Client's bank account, credit card statement, or digital wallet. This timeline is controlled by the banking system and payment gateways (Razorpay/Stripe/Google Pay), not by Guks.

5.3 Notification: The Client will receive an email confirmation once the refund has been initiated by our finance team.

6. Specific Service Clauses

6.1 AI Chatbot Services: If you have purchased an AI Chatbot plan, a 100% refund is available within 7 days. However, if the Client has utilized an excessive amount of API tokens (defined as exceeding 50% of the plan's monthly limit) within the first 7 days, the Company reserves the right to deduct the cost of consumed tokens from the refund amount. This is to prevent "burn and return" abuse of API resources.

6.2 Custom Design & Video Projects: For subscription plans involving creative work (Graphic Design/Video Editing), the 7-day refund policy applies unless the Client has already approved a final deliverable or downloaded final assets (without watermarks) within those 7 days. Once a final asset is delivered and accepted, the service is deemed "consumed," and the right to a full refund may be voided or subject to a partial refund at the Company's discretion.

7. Chargebacks and Disputes

7.1 Chargebacks: We strongly advise Clients to contact us directly at hello@guks.in to resolve any billing issues. If a Client initiates a chargeback or dispute with their credit card issuer or bank without first contacting us or after the 7-day refund window has expired, Guks reserves the right to:

• Immediately suspend the Client's account and all associated services.
• Dispute the chargeback by providing evidence of this Policy and the Client's usage logs.
• Ban the Client from future use of Guks services.

7.2 Fraudulent Activity: If we detect that a refund is being requested due to fraudulent activity or account hijacking, we will suspend the refund process pending a security investigation.

8. Amendments to This Policy

Guks reserves the right to modify, amend, or update this Refund & Cancellation Policy at any time without prior individual notice. The latest version of the Policy will always be available on this page.

Continued use of the Service after any changes to this Policy constitutes acceptance of those changes. However, the Policy in effect at the time of your specific purchase (Date of Transaction) will apply to that specific transaction regarding the refund window.

9. Contact Information

If you have any questions regarding this Refund Policy, please contact our billing department before making a purchase.